Our services

Five ways we support consumers

From education to policy, our work helps build a fair and transparent marketplace for everyone in Zambia.

Consumer Education & Awareness

Workshops, outreach and information that help consumers understand their rights and responsibilities and make informed choices in the marketplace.

Researching consumer trends and issues, including the quality of goods and services and fair trade practices.

Using research to inform policy recommendations and legislative reforms for stronger consumer protection.

Supporting individual consumers who are seeking to resolve disputes with businesses.

Working with communities through education, outreach and collaboration to strengthen the collective consumer voice.

Talk to ZACA about your consumer concern. Monday to Friday, 9:00 AM–5:00 PM.